Money-back guarantee, digital mockup in 12 to 24 hours, unlimited free revisions, written approval before production, and free worldwide shipping. The full policy and exactly what is covered.
Every order at GalaxyPatches includes a money-back guarantee, a digital mockup delivered in 12 to 24 hours,
unlimited free revisions until the customer approves the design, written approval required before production
starts, worldwide shipping, and no setup or hidden fees. The money-back guarantee covers design
dissatisfaction, not just manufacturing defects, which is broader than most competitor guarantees in the custom
patch industry. If GalaxyPatches cannot produce a design the customer approves after unlimited revisions, the
customer receives a full refund with no questions asked.
The approval-before-production policy is the backbone of every guarantee. Production never starts until the
customer explicitly approves the digital mockup, so the customer always knows exactly what the finished patch
will look like before any thread is stitched or any rubber is molded. This removes the most common cause of
dissatisfaction in the industry: the gap between what the customer imagined and what actually arrives.
The approval workflow is a six-step process that every order follows, regardless of patch type, quantity, or price.
Production typically takes 7 to 14 business days from the approval timestamp.
1. Pay securely. Order placed through PayPal checkout.
2. Mockup in 12 to 24 hours. Digital proof emailed by the in-house design team.
3. Customer reviews. Colors, layout, sizing, thread coverage, border style.
4. Request changes free. Unlimited revisions until satisfied. No revision fees.
5. Written approval. Customer replies approving the final mockup.
6. Production begins. 7 to 14 business days, then ships with tracking.
This workflow is documented on every product page, at checkout, in the order confirmation email, and on the
mockup delivery email. Customers who want to cancel after payment but before approval can do so at any time
and receive a full refund. After approval, the order moves into production and is non-cancellable.
GalaxyPatches offers worldwide shipping through reputable courier services such as DHL, FedEx, and UPS.
Estimated delivery times are not guaranteed, and delays may occur due to customs processing, courier
disruptions, or remote delivery locations. GalaxyPatches is not responsible for any delay once the order has been
handed over to the courier. Customers are advised to provide accurate shipping addresses and contact
information, as GalaxyPatches is not liable for lost packages due to incorrect or incomplete addresses.
Customers are solely responsible for paying any customs duties, VAT, local taxes, import permits, or EORI
registration required by their country. GalaxyPatches does not cover any international tax or fee. Refusal to pay
these charges may result in the package being returned or destroyed by customs, and no refund will be issued
for unclaimed or rejected shipments.
All pricing is based on the final artwork, size, patch type (embroidery, PVC, woven, printed, etc.), backing option
(velcro, iron-on, sew-on, etc.), and quantity. Prices are subject to change based on design complexity and
material availability. Quotations are valid for 7 days unless otherwise stated, and GalaxyPatches reserves the
right to revise quotes if design or order details change.
All custom orders require digital artwork approval before production begins. Unlimited revisions are offered during
the design stage to ensure satisfaction. Once the final design is approved, no changes or cancellations can be
made. Production begins only after final approval and full or partial payment, as agreed.
Standard production time is usually 7 to 12 business days after final approval, but this may vary based on order
size, patch type, or production queue. Rush orders may be available upon request with an additional fee
Orders must be fully paid before production or shipping unless otherwise agreed. Payments are accepted via
bank transfer, PayPal, Wise, or other approved methods. In case of partial payment agreements, the remaining
balance must be paid before shipment.
Orders must be fully paid before production or shipping unless otherwise agreed. Payments are accepted via
bank transfer, PayPal, Wise, or other approved methods. In case of partial payment agreements, the remaining
balance must be paid before shipment.
All items are custom-made and therefore non-refundable and non-returnable unless there is a manufacturing
defect. Defects or mistakes must be reported within 5 days of receiving the order with clear photos or videos. If
confirmed, GalaxyPatches will offer free replacements or partial refunds based on the issue.
GalaxyPatches matches thread and material colors as closely as possible to provided references or Pantone
codes. Minor variations may occur due to screen settings, thread limitations, or dye batch changes, and are
considered normal in custom production.
Customers are fully responsible for the legal ownership of the designs submitted. By placing an order, the
customer confirms ownership or permission to reproduce the design and confirms it does not infringe on any
third-party rights. GalaxyPatches is not liable for any copyright or trademark violations related to
customer-provided artwork.
GalaxyPatches reserves the right to use photos of completed patches for marketing, portfolio, or social media
purposes unless the customer explicitly requests confidentiality in writing at the time of ordering.
GalaxyPatches is not liable for any direct or indirect losses resulting from delay, damage, or misuse of our
products. Total liability shall not exceed the value of the order in question.
GalaxyPatches reserves the right to update these Terms and Conditions at any time without prior notice. The
latest version is always available upon request or on our official platforms.
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